• Claim Manager II - FL Homeowners

    The Auto Club GroupTampa, FL 33603

    Job #1775046222

  • Claim Manager II - FL Homeowners - ( 2100022E )


    Claim Manager II - The Auto Club Group

    What you will do: (Primary Duties & Responsibilities)

    The Auto Club Group is seeking prospective Claim Managers who will manage the daily operations and administer policies and procedures for a claim department handling Homeowner property large loss or highly complex claims.

    In this position, you will have the opportunity to:

    • Perform specialized claims functions within assigned region such as organizing and managing claim investigation programs to identify fraudulent insurance claims, handling catastrophic losses, subrogation, appraisal process and litigation.

    • Manage the investigation, evaluation and settlement of complex or high dollar value claims.

    • Manage personnel within assigned area.

    • Interview job applicants and recommends the hiring of personnel.

    • Schedule work hours and assigns job duties.

    • Evaluate employee work performance.

    • Counsel, discipline and recommend the termination of subordinates as indicated.

    • Accountable for financial and non-financial results (budget and actual), project management and staff management.

    • Prepare budget estimates and ensures adherence to budgetary guidelines.

    • Take necessary corrective action to mitigate or reverse unfavorable variances.

    • Review and approves reserves for both general and catastrophic claims.

    • Facilitate and support departmental objectives.

    • May be responsible for setting and developing a strategy for department operations.

    • Analyze and appraise departmental operating results and develops innovative approaches to improve performance or resolve problems.

    • Prepare statistical forms necessary to produce monthly company financial reports.

    • Work in cooperation with director to develop contingency planning for large scale catastrophic losses.

    • Conduct technical research and develops methods to reduce or contain costs related to operating expenses and paid claims.

    • Provide direct assistance to director and executive staff in coordinating or conducting special claim surveys and projects.

    • Involved with outside organizations in the community to enhance public image.

    With our powerful brand and the mentoring we offer, you will find your position as a Claims Manager can lead to a rewarding career at our growing organization.

    How you will benefit:

    • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

    • 401k Match

    • Medical

    • Dental

    • Vision

    • PTO

    • Paid Holidays

    • Tuition Reimbursement


    We're looking for candidates who: (Preferred/Required Qualifications)


    • Completion of the I.I.A. (Insurance Institute of America) or other insurance coursework.

    • Possession or completion of one or more of the following:

    • Chartered Property Casualty Underwriting coursework

    • American Education Institute coursework or certification in insurance

    • Fraud Claim Law Specialist Certification

    • Certified Insurance Fraud Investigator Certification

    • College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor's degree preferred.

    • In states where an adjuster's license is required, the candidate must be eligible to acquire a state adjuster's license within 90 days of hire and maintain as specified for appropriate states.

    • Possession of a valid State driver's license


    Claims management experience to include:

    • Policy provisions, principles, and concepts related to all phases of Homeowners claim handling

    • Handling large homeowner losses

    • Resolving pre-litigation claims

    • Handling reinsurance functions

    • Managing external fraud investigations

    • Processing of subrogation

    • Administrative investigation/management experience in a private or public institution

    • Subrogation management

    Experience to include:

    • Participating in the design and implementation of medium to large projects

    • Project planning and management

    • PC software applications (e.g. Microsoft Word, Excel, PowerPoint, Access)

    • Computer literacy and use of applicable software

    Knowledge and Skills:

    Knowledge to include one or more of the following:

    • Claims processing policies and procedures including settlement techniques (homeowners/auto/casualty/subrogation)

    • Policy coverage terminology

    • Fair Trade Practice Act as it relates to claims

    • Indications of potential fraudulent activities

    • Home construction/repair, product and labor costs, and alternative methods of repair

    • Investigation and negotiation techniques

    • Homeowner loss prevention techniques

    • Subrogation procedures

    • Intercompany arbitration and litigation management

    Management ability to include:

    • Strategic planning

    • Analyzing and problem solving

    • Organization and planning

    • Budget preparation

    • Decision making

    • Leadership

    • Team building

    Ability to:

    • Prepare and present activity reports and statistics

    • Manage recovery personnel and processes

    • Communicate effectively with others in a work and team environment

    • Communicate effectively with the public, law enforcement personnel and representatives of other insurance companies

    • Compile claim statistics

    • Recommend actions based on fraud investigation cases

    • Coordinate activities of team members

    • Research, analyze and interpret subrogation laws in various states

    • Negotiate and settle complex claims

    • Balance workloads and assignments

    • Work under pressure

    • Strong written and oral communication skills

    • Work long and irregular hours.

    What it's like to work for us:

    We serve our members by making their satisfaction our highest priority. We do what's right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

    All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

    Who we are:

    The Auto Club Group helps AAA Members enjoy life's journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

    The Auto Club Group has established four long-term enterprise goals:

    • Long-term, sustainable, profitable growth

    • AAA Membership growth and renewal

    • Operational excellence

    • Become the "flagship club" of the AAA Federation

    Important Note:

    The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

    The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status

    Primary Location : United States-FL-Tampa

    Work Locations :

    FL-ACG Florida AOB


    Job : Claims

    Organization : ACICF

    Schedule : Full-time

    Shift : Day

    Employee Status : Regular

    Job Type : Regular

    Job Level : Manager

    Travel : No

    Job Posting : Oct 8, 2021, 7:34:32 AM

    Req ID: 2100022E