Claim Manager II - FL Homeowners - ( 2100022E )
Claim Manager II - The Auto Club Group
What you will do: (Primary Duties & Responsibilities)
The Auto Club Group is seeking prospective Claim Managers who will manage the daily operations and administer policies and procedures for a claim department handling Homeowner property large loss or highly complex claims.
In this position, you will have the opportunity to:
Perform specialized claims functions within assigned region such as organizing and managing claim investigation programs to identify fraudulent insurance claims, handling catastrophic losses, subrogation, appraisal process and litigation.
Manage the investigation, evaluation and settlement of complex or high dollar value claims.
Manage personnel within assigned area.
Interview job applicants and recommends the hiring of personnel.
Schedule work hours and assigns job duties.
Evaluate employee work performance.
Counsel, discipline and recommend the termination of subordinates as indicated.
Accountable for financial and non-financial results (budget and actual), project management and staff management.
Prepare budget estimates and ensures adherence to budgetary guidelines.
Take necessary corrective action to mitigate or reverse unfavorable variances.
Review and approves reserves for both general and catastrophic claims.
Facilitate and support departmental objectives.
May be responsible for setting and developing a strategy for department operations.
Analyze and appraise departmental operating results and develops innovative approaches to improve performance or resolve problems.
Prepare statistical forms necessary to produce monthly company financial reports.
Work in cooperation with director to develop contingency planning for large scale catastrophic losses.
Conduct technical research and develops methods to reduce or contain costs related to operating expenses and paid claims.
Provide direct assistance to director and executive staff in coordinating or conducting special claim surveys and projects.
Involved with outside organizations in the community to enhance public image.
With our powerful brand and the mentoring we offer, you will find your position as a Claims Manager can lead to a rewarding career at our growing organization.
How you will benefit:
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
We're looking for candidates who: (Preferred/Required Qualifications)
Completion of the I.I.A. (Insurance Institute of America) or other insurance coursework.
Possession or completion of one or more of the following:
Chartered Property Casualty Underwriting coursework
American Education Institute coursework or certification in insurance
Fraud Claim Law Specialist Certification
Certified Insurance Fraud Investigator Certification
College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor's degree preferred.
In states where an adjuster's license is required, the candidate must be eligible to acquire a state adjuster's license within 90 days of hire and maintain as specified for appropriate states.
Possession of a valid State driver's license
Claims management experience to include:
Policy provisions, principles, and concepts related to all phases of Homeowners claim handling
Handling large homeowner losses
Resolving pre-litigation claims
Handling reinsurance functions
Managing external fraud investigations
Processing of subrogation
Administrative investigation/management experience in a private or public institution
Experience to include:
Participating in the design and implementation of medium to large projects
Project planning and management
PC software applications (e.g. Microsoft Word, Excel, PowerPoint, Access)
Computer literacy and use of applicable software
Knowledge and Skills:
Knowledge to include one or more of the following:
Claims processing policies and procedures including settlement techniques (homeowners/auto/casualty/subrogation)
Policy coverage terminology
Fair Trade Practice Act as it relates to claims
Indications of potential fraudulent activities
Home construction/repair, product and labor costs, and alternative methods of repair
Investigation and negotiation techniques
Homeowner loss prevention techniques
Intercompany arbitration and litigation management
Management ability to include:
Analyzing and problem solving
Organization and planning
Prepare and present activity reports and statistics
Manage recovery personnel and processes
Communicate effectively with others in a work and team environment
Communicate effectively with the public, law enforcement personnel and representatives of other insurance companies
Compile claim statistics
Recommend actions based on fraud investigation cases
Coordinate activities of team members
Research, analyze and interpret subrogation laws in various states
Negotiate and settle complex claims
Balance workloads and assignments
Work under pressure
Strong written and oral communication skills
Work long and irregular hours.
What it's like to work for us:
We serve our members by making their satisfaction our highest priority. We do what's right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.
Who we are:
The Auto Club Group helps AAA Members enjoy life's journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.
The Auto Club Group has established four long-term enterprise goals:
Long-term, sustainable, profitable growth
AAA Membership growth and renewal
Become the "flagship club" of the AAA Federation
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status
Primary Location : United States-FL-Tampa
Work Locations :
FL-ACG Florida AOB
Job : Claims
Organization : ACICF
Schedule : Full-time
Shift : Day
Employee Status : Regular
Job Type : Regular
Job Level : Manager
Travel : No
Job Posting : Oct 8, 2021, 7:34:32 AM
Req ID: 2100022E