The successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.
Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, Cisco has led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and environmentally conscious operations and products.
What You'll Do
The Data Center Operations Engineer is a member of a global Data Center Operations (DCOps) team and will be supporting a globally distributed SaaS data center infrastructure. This individual will be working closely with other team members, internal project managers, internal customers, and vendors, in a SAFe Agile environment. You will scope, plan, and implement new site buildouts, major hardware deployments and maintenances, site consolidations and decommissioning, as well as on-going operations support. This role requires extensive knowledge and experience of data center hardware racking, cabling, initial configuration, and troubleshooting; space, power, and cooling capacity management; procurement and logistics. This hybrid work role will provide as-needed onsite support in colocation data centers in Ashburn and Culpeper, VA; limited travel to remote data centers; and working from home or Cisco Offices in Herndon, VA to support local and remote locations. United States citizenship is a requirement for this role; criminal and financial background checks are also required.
Responsibilities for this role:
Provide periodic onsite and on-call support in Ashburn and Culpeper, VA data centers
Plan and execute new colocation cage/site builds
Direct remote hands support of remote sites
Monitor and manage data center space, power, and connectivity capacity
Cage space and rack layout planning - create rack elevations, considering device size and connectivity requirements, power circuit capacity limitations, and site contractual power limitations
Rack and cable - Receive and unpack devices including removal of debris. Install devices in specified rack locations
Connect and dress power cables
Connect - Install cabling between devices and switches, routers, or patch panels per established standards
Labeling - Label racks, devices, and cabling
Configure - BIOS-level configurations, IP addresses, RAID, and CIMC/console connectivity
Networking - Verify and troubleshoot network connectivity, switch VLAN or port configuration
Build - Use internal build tools to install OS images are bare server hardware
Escort - Provide escorts for field engineers
Document - Work independently and directly with other team members, internal customers, and vendors to document installation of hardware, asset management, circuits & cross-connects. Update and maintain data center inventory management (DCIM) systems and consumables inventory
Moves, adds, changes - Complete the above for existing hardware as needed
Travel - Periodic travel opportunities to support remote site deployments, maintenances, audits, and decommissions
Scrum - Work within a SAFe Agile framework, using JIRA to plan, schedule, execute, and report on projects and operations support; participate in sprint planning and daily team stand ups
Able to receive security clearance, requiring criminal background and credit checks
Requires a minimum of 3 years hands-on experience in 24/7 production data center environments, supporting 99.999% SLA production services
Requires physical ability to install devices in racks. Must be able to lift at least 50 lbs.
Knowledge of Red Hat 6/7 & CentOS 6/7 a plus
Requires solid experience with Microsoft Outlook, Excel, Visio
CCNA certification or good working knowledge of network principles and tools a plus
Knowledge of Service Now & JIRA ticketing system a plus
Experience with Agile methodology, including Scrum and Kanban, a plus
Requires strong troubleshooting and problem-solving skills
Requires willingness and ability to adapt to rapid changes
Requires strong communication, interpersonal and organizational skills, including the ability to meet deadlines, work independently and in a team environment, follow written policies and procedures, strong attention to detail, maintaining outstanding customer service
Must exercise independent judgment under a minimum of supervision
Requires knowledge of data center power management, rack space and site planning
Ability to travel as needed
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.