• Data Center Operations Engineer

    CiscoAshburn, VA 20147

    Job #1776781436

  • The successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

    Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, Cisco has led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and environmentally conscious operations and products.

    What You'll Do

    The Data Center Operations Engineer is a member of a global Data Center Operations (DCOps) team and will be supporting a globally distributed SaaS data center infrastructure. This individual will be working closely with other team members, internal project managers, internal customers, and vendors, in a SAFe Agile environment. You will scope, plan, and implement new site buildouts, major hardware deployments and maintenances, site consolidations and decommissioning, as well as on-going operations support. This role requires extensive knowledge and experience of data center hardware racking, cabling, initial configuration, and troubleshooting; space, power, and cooling capacity management; procurement and logistics. This hybrid work role will provide as-needed onsite support in colocation data centers in Ashburn and Culpeper, VA; limited travel to remote data centers; and working from home or Cisco Offices in Herndon, VA to support local and remote locations. United States citizenship is a requirement for this role; criminal and financial background checks are also required.

    Responsibilities for this role:

    • Provide periodic onsite and on-call support in Ashburn and Culpeper, VA data centers

    • Plan and execute new colocation cage/site builds

    • Direct remote hands support of remote sites

    • Monitor and manage data center space, power, and connectivity capacity

    • Cage space and rack layout planning - create rack elevations, considering device size and connectivity requirements, power circuit capacity limitations, and site contractual power limitations

    • Rack and cable - Receive and unpack devices including removal of debris. Install devices in specified rack locations

    • Connect and dress power cables

    • Connect - Install cabling between devices and switches, routers, or patch panels per established standards

    • Labeling - Label racks, devices, and cabling

    • Configure - BIOS-level configurations, IP addresses, RAID, and CIMC/console connectivity

    • Networking - Verify and troubleshoot network connectivity, switch VLAN or port configuration

    • Build - Use internal build tools to install OS images are bare server hardware

    • Escort - Provide escorts for field engineers

    • Document - Work independently and directly with other team members, internal customers, and vendors to document installation of hardware, asset management, circuits & cross-connects. Update and maintain data center inventory management (DCIM) systems and consumables inventory

    • Moves, adds, changes - Complete the above for existing hardware as needed

    • Travel - Periodic travel opportunities to support remote site deployments, maintenances, audits, and decommissions

    • Scrum - Work within a SAFe Agile framework, using JIRA to plan, schedule, execute, and report on projects and operations support; participate in sprint planning and daily team stand ups

    Minimum qualifications:

    • Able to receive security clearance, requiring criminal background and credit checks

    • Requires a minimum of 3 years hands-on experience in 24/7 production data center environments, supporting 99.999% SLA production services

    • Requires physical ability to install devices in racks. Must be able to lift at least 50 lbs.

    • Knowledge of Red Hat 6/7 & CentOS 6/7 a plus

    • Requires solid experience with Microsoft Outlook, Excel, Visio

    • CCNA certification or good working knowledge of network principles and tools a plus

    • Knowledge of Service Now & JIRA ticketing system a plus

    • Experience with Agile methodology, including Scrum and Kanban, a plus

    • Requires strong troubleshooting and problem-solving skills

    • Requires willingness and ability to adapt to rapid changes

    • Requires strong communication, interpersonal and organizational skills, including the ability to meet deadlines, work independently and in a team environment, follow written policies and procedures, strong attention to detail, maintaining outstanding customer service

    • Must exercise independent judgment under a minimum of supervision

    • Requires knowledge of data center power management, rack space and site planning

    • Ability to travel as needed

    WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

    We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

    But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


    Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

    Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.