CMA CGM Group, founded by Jacques R. SaadÃ©, is a leading worldwide shipping & logistics group.
Now headed by Rodolphe SaadÃ©, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.
Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.
This position receives incoming Export Elite & Premiere phone calls and customer driven email requests related to export bookings and documentation. The representative performs research on complex issues, and provides information related to Export Elite & Premiere shipments. The representative provides proactive communication to customers regarding situations which might impact their shipments or opportunities that could allow for additional business. The Export Premiere Representative prepares reports for Elite & Premiere customers as defined and attends meetings/conference calls as required.
This position will be responsible to:
Answering phone, e-mail and integrating eBooking in allotted turnaround time in alignment with set KPI's
Assist resolving operational issues with Internal and External customers to trouble shoot and provide problem resolution.
Managing workflows, documentation release, rating bookings corrections when needed.
Researching customers inquiries concerning free time and rates.
Tracking and tracing as required by customer to ensure cargo is moving.
Submit third party invoicing as required by accounts.
Supply forecasting reports to equipment to ensure availability.
Reporting to internal departments regarding volumes and possible issues.
Research scorecards received from customers for possible improvements in processes, reporting or for discrepancies.
Performing self-evaluation for PMP, investigating training opportunities and submitting career navigation plans.
Miscellaneous related duties or Projects as assigned.
Skill Sets / Education & Experience Requirements:
High School Diploma required
Minimum of 1 years' customer service experience required
Proven ability to effectively communicate information and ideas
Proven Problem Solving Skills
Demonstrates ability to drive change by leveraging technology
Demonstrates ability present proactive resolutions to maintain high performance results
Excellent presentation, written communication, and interpersonal skills
Ability to manage multiple project simultaneously and meet deadlines
Ability to develop priorities, target levels of performance
Ability to learn and adopt new ideas and procedures
Proficient in computer skills, including Microsoft Applications (Outlook, Excel, Work)
Demonstrates a mindset that clearly recognizes, specifically in tone and approach, the importance and sensitivity of our customers
Maintain a Professional demeanor and etiquette at all times
Able to establish priorities, make decisions in a timely manner; can quickly separate the mission-critical
Mobilizes resources to get things done, foresees and plans around obstacles; balances multiple activities and demands; uses time effectively and efficiently
Does not hesitate to take on all issues, challenges and people; confronts and works through conflict professionally; not afraid to make decisions and tough actions, within their scope
Tackles everything with drive and energy with an eye for the bottom line; drives to finish everything
Must be available to work 9am-6pm, Monday thru Friday.
Skill Sets / Education & Experience Preferred:
Associates Degree preferred.
Basic Knowledge of CMA CGM organizational structure and services/network
Basic Knowledge of the Transportation industry
Strong knowledge of bookings, customer service, and/or documentation
Come along on CMA CGM's adventure !
CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.