Title: Qual Assur Spec OCONUS (BS) - WASS
Job Number: 10641
Provide quality oversight of all WASS processes through the use of internal audits/monitors. Conduct assessments through analysis and interpretation of objective and subjective evidence to ensure compliance with established DOS INL/A standards and the approved quality plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Enter findings into computerized quality reporting database, review corrective actions, and assist with implementation of recommendations as approved.
Investigate and review customer issues or complaints and work with staff for professional resolution.
Independently perform audits or surveillance inspections according to the master schedule.
Evaluate work products to assess quality and report findings.
Collect, analyze, and interpret audit performance data to ensure consistency with company policies and procedures.
Prepare and present technical and program information to the WASS management team.
Develop written reports of findings and escalate unresolved issues to the appropriate level.
Establish, track, analyze, & report on key quality metrics to meet quality requirements within the contract PMF framework.
Lead investigations into customer complaints regarding quality and ensure systems are in place to address customer quality issues, returns, complaints.
Research alternative solutions to problems, determine proper approach, and make verbal and/or written recommendations to appropriate parties.- Assist in implementing recommendations as approved.
Promote a culture of continuous process improvement.
Assist management in defining and maintaining an effective and efficient quality program.
Present Quality Assurance training and familiarization to affected employees.
Maintain a working knowledge of government and industry quality assurance codes and standards.
Serve as a technical expert on contract Quality Assurance matters.
Position requires a U.S. Department of State Moderate Risk Public Trust (MRPT).
Perform additional duties as assigned.
BA/BS or equivalent from two-year college or technical school; or related experience and/or training; or equivalent combination of education and experience.
BA/BS degree from a four-year college or university in a related field and/or combination of education and related experience.
SKILLS & EXPERIENCE
Three to five (3-5) years Quality Assurance experience.
Proficient in Microsoft Office (Word, Excel, Access, Powerpoint Project and Visio).
International travel to austere and possibly hostile locales (Peru, Afghanistan, Iraq).
Experience in international contracts support.
Understanding of aviation related quality assurance programs.
Prior Department of State INL/A support experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Focus on Results - Able to plan and organize work to achieve goals; achieves targeted results with minimal supervision; is accountable for own actions.
Communications - Possess excellent verbal & written communications skills; Provides timely, well organized verbal & written information that is audience appropriate; listens attentively to others and retains/processes information.
Teamwork - Builds alliances, partnerships & collaboration with others including those different from him/her; deals tactfully with others; assumes helps with a variety of team roles.
Strategic Planning & Decision-Making - Develops strategic short & long term plans; arranges priorities, distinguishing urgent, important and unimportant in order to meet goals & deadlines; consults & collaborates with appropriate people.
Initiative & Innovation - Generates new ideas personally & encourage team to do the same; stays up-to-date on technology & approaches to work; provides creative solutions & input when faced with challenges.
Interpersonal Relationships - Builds effective relationships with internal & external customers; ability to work independently and coordinate work with others; resolves conflicts in a professional manner.
Quality & Safety - Adheres to all safety & security policies and regulations; demonstrates quality work that is accurate, thorough & efficient.
Continuous Improvement - Examines personal & organizational processes, promotes opportunities for improvement; analyzes successes & failures to learn and improve.
Training & Development - Completes required & suggested training; shows eagerness and capacity to learn; receptive to coaching & feedback.
Integrity - Committed to passionately and consistently promoting a professional culture that is trustworthy, honest, socially responsible, and where differences are respected and valued.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.