Technical Support Specialist, Fusion Electrical
Location: Denver, CO- United States
Job ID: 20WD38264
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Fusion or similar software?
Then we would like to hear from you!
Using troubleshooting and communication skills, you will focus on solving issues our customers are encountering while using Fusion 360. You will properly analyze, document, and resolve issues, creating an outstanding customer experience and enhancing the team's knowledge. You will report to a Support Manager and use good judgment, critical thinking and independent decision-making when managing caseload.
To be successful in this role, you will convey an urgency to resolve customers problems; reflect a positive, friendly and professional disposition during support calls and in writing; and will follow up to ensure that your suggestions are understood and applied by the customer.
Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
Document problems and solutions in concise and clear articles for our knowledgebase
Research, verify, and document product issues
Manage customer expectations by providing timely updates on progress
Actively handle personal backlog of support requests
Collaborate with peers and more junior Technical Support Specialists on resolving customer cases
Participate in team efforts to improve support delivery processes and strategies
Participate in product testing events organized by the product development teams
Bachelor s degree in Electronic Engineering or equivalent experience
2-5 years of Electronics CAD experience
Experience using ECAD software for designing PCBs (Example: EAGLE, Altium, PADs, Allegro, KiCad, etc.; experience using Fusion 360 is a plus)
Customer service experience and/or passion for helping people
Knowledge of the manufacturing process for electronics hardware
Knowledge of computer and network systems
Aptitude for problem-solving
Ability to thrive in a fast-changing environment
The Ideal Candidate
Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
Accountable Holding yourself and others accountable to meet commitments
Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
A Team Player Building partnerships and working collaboratively with others to meet shared objectives
Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Job: *Customer & Product Support
Title: Technical Support Specialist, Fusion Electrical
Requisition ID: 20WD38264
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.