• VP - Business Transformation & Process Modernization - New York or Tampa

    Citigroup Tampa, FL 33603

    Job #1840103394

  • The Business Simplification Group (BSG) acts as a catalyst across businesses and functions driving the transformation of Citi into a simpler, customer-centric organization. BSG is responsible for partnering with business lines and functions to establish the framework for and execute the Business Simplification Program, which includes developing enterprise-wide domain taxonomies, publishing standard playbooks and procedures, and creating process & design engineering models (process mapping and business architecture). BSG also provides the businesses and functions with ongoing governance, program oversight, and metrics and reporting to ensure consistency, control and accountability as it relates to the program.

    The VP - Business Transformation & Process Modernization Lead will work within the business simplification project team. The ideal candidate will have experience leading project management, process improvement and change management. Excellent communication skills required to negotiate internally. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other.


    • Owns a project or specific workstream within a project, leveraging expertise to inspire a sense of shared purpose within the project team

    • Utilize business process reengineering techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations.

    • Analyze processes and build workflows to understand value chain, input/output, to improve and/or automate business performance.

    • Monitor key performance indicators, determine gaps in performance metrics, and recommend change management techniques for quality improvements.

    • Assesses project risk potentials and discover potential problems before they occur.

    • Applies a proactive approach in routinely tracking the project participant progress against project goals.

    • Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.

    • Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.

    • Create and monitor project plans. Prepares, maintains, and submits clear and concise activity/progress reports.


    • 6+ years of experience in process reengineering or management consulting in a Big Four consulting firm within the banking industry sector.

    • Expertise in process design and process improvement is a must. Compliance, Retail or Finance background preferred.

    • Expert in value stream mapping, root cause analysis, change management and project management.

    • Excellent PowerPoint and presentation skills.

    • Full understanding of life-cycle project management.

    • Lean Six Sigma Black Belt or Lean equivalent or PMP, are a plus.


    Bachelor's/University degree and/or equivalent experience, Master's degree preferred

    Job Family Group:

    Project and Program Management

    Job Family:

    Project Management

    Time Type:

    Full time

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    Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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