Bilingual Call Center Representative

Description

Duties

• Properly identify all callers prior to releasing any private information

• Assess customer ask and identify need

• Transfer calls to specialized departments, people if necessary

• Make outbound calls as required, promote services when needed

• Assist customers using the customer portal including password resets

• Maintain thorough knowledge of all mortgage products and services

• Manage requested changes in the servicing system

• Manage customer complaints

• Maintain positive relationships with customers brokers and other business partners

• Adhere to schedules to support proper coverage of phones

• Ensuring responses to emails, faxes, and voice messages are completed within the SLA

• Document calls through an IVR system as well as detailed notes in the customer file

Skills

call center, customer service, french, CRM, financial industry

Top Skills Details

call center,customer service,french

Additional Skills & Qualifications:

Nice to Have

• Software: Experience with IVR systems or CRM is an asset

• Industry: Experience working in the financial industry

Soft Skills

• Excellent problem-solving skills

• Strong organizational and time management skills

• Strong interpersonal relationship-building and listening skills

• Demonstrate professionalism, judgment and integrity in daily operations

• Ability to work on multiple systems at one time

Experience Level

Entry Level

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.