Meta • Washington, DC 20080
Job #2662529133
Summary:
Join the dynamic Meta FinTech Compliance team and play a pivotal role in evolving our Consumer Protection Compliance program. You will help mitigate and manage consumer protection compliance risks across Meta's financial technology and payment products, including digital wallet and checkout experiences.
Required Skills:
Compliance Advisory: - Advise product teams on consumer protection risk considerations for new products and initiatives - Proactively identify potential compliance risks and propose potential risk mitigations - Review consumer-facing content and user interfaces to ensure that representations are clear and accurate
Customer Support Oversight: - Advise operational teams on the identification, investigation, escalation and resolution of consumer complaints and disputes - Analyze complaint trends to identify and address potential issues impacting consumers - Perform monitoring and testing to ensure timely and appropriate resolution of consumer complaints and disputes - Respond to regulatory complaints, maintaining Meta's reputation and compliance
Regulatory Engagement: - Prepare materials for regulatory examinations and coordinate with business stakeholders to respond to regulatory requests - Lead examination readiness assessments - Foster strong relationships with regulatory stakeholders
Control Implementation & Documentation: - Innovate and enhance compliance controls - Collaborate with cross-functional teams to implement control enhancements - Perform risk assessments and control mapping for comprehensive oversight
Program Development & Governance: - Develop consumer protection policies and standards - Actively participate in compliance governance forums - Prepare and present consumer protection compliance reporting materials to guide strategic decisions
Minimum Qualifications:
10+ years of experience in financial consumer protection laws and regulations
Subject matter expertise in UDAAP and Regulation E
Experience developing and documenting consumer protection compliance controls
Experience managing regulatory examinations
Experience overseeing consumer complaints and disputes
Preferred Qualifications:
Experience with CFPB examinations
Certified Regulatory Compliance Manager (CRCM)
Subject matter expertise in FCRA and ECOA
Experience in consumer payments, digital wallets, and financial technology
Experience with state money transmitter laws and regulations
Experience with international consumer protection regulations
Public Compensation:
$170,000/year to $242,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at ~~~.
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