Robert Half • Florence, KY 41042
Job #2694363706
Description We are offering a contract to hire employment opportunity in the distribution and technical solutions industry in Florence, Kentucky. This role is for a Customer Service Representative who will be a key link between our company and our customers, managing orders and ensuring the highest level of service is maintained. This role is not based in a call center, but rather within an office environment, working closely with a small team.
Handling customer inquiries and resolving any issues in a timely manner
Updating and correcting order errors in SAP to ensure accurate record-keeping
Serving as the main point of contact for our customers, ensuring their needs are met and fostering strong relationships
Working with a small office team to ensure smooth operation and customer satisfaction
Performing data entry duties, including inputting customer orders and purchase orders
Correcting billing errors and ensuring all financial records are accurate and up-to-date
Utilizing customer service skills to maintain a positive company image and customer relationship
Collaborating with the team to problem-solve and improve the customer experience
Ensuring all customer data and interactions are entered into the system accurately and efficiently
Taking proactive steps to ensure customer satisfaction at all times. Requirements - Proficiency in using SAP software for various customer service tasks
Solid experience in customer service, able to handle customer inquiries and complaints professionally
Knowledge of order entry procedures, able to accurately enter and process customer orders
Ability to perform data entry tasks with high speed and accuracy
Experience in handling purchase orders, ensuring they are processed and fulfilled in a timely manner
Understanding of correct billing practices, able to identify and correct any billing errors promptly
Excellent communication skills, both written and verbal, for effective interaction with customers
Strong problem-solving skills to address customer issues and provide appropriate solutions
Ability to work collaboratively in a team environment
Willingness to continually learn and improve skills for better customer service delivery
High level of patience and empathy to handle customer complaints effectively
Ability to handle multiple tasks simultaneously, demonstrating excellent time management skills
Proficient in Microsoft Office Suite for creating and managing documents and spreadsheets.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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