field technical support specialist

field technical support specialist.

• waunakee , wisconsin

• posted march 22, 2024

job details

summary

• $60,000 - $90,000 per year

• permanent

• bachelor degree

• category computer and mathematical occupations

• reference1046395

job details

job summary

The Field Technical Support Specialist is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for dealers that sell and support our proprietary VMS systems.

Responsibilities

• Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment

• Will support field technicians with latest technical information

• Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation

• Respond to calls and tickets via the VMS helpdesk phone line and ticketing system

• Perform troubleshooting through diagnostic techniques and pertinent questions

• Direct unresolved issues to the next level of support personnel

Skills

• Great communication skills

• Ability to work independently

• Basic Computer skills

• Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems

• Knowledge of dairy industry is a plus

• Ability to speak Spanish is a plus

• 50-75% Travel may be required within the USA, some international travel as needed

Experience

• BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field service technician

• Experience working in the dairy industry

location: Waunakee, Wisconsin

job type: Permanent

salary: $60,000 - 90,000 per year

work hours: 8am to 5pm

education: Bachelors

responsibilities

Responsibilities

• Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment

• Will support field technicians with latest technical information

• Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation

• Respond to calls and tickets via the VMS helpdesk phone line and ticketing system

• Perform troubleshooting through diagnostic techniques and pertinent questions

• Direct unresolved issues to the next level of support personnel

#LI-CB6

qualifications

• Experience level: Experienced

• Minimum 5 years of experience

• Education: Bachelors

skills

• Technical Support

• Windows

• Linux

• Helpdesk

• Field Service

• Engineering

• Electrical

• Field Service

• Mechanical

• Field Engineering

• Field ServiceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.