Helpdesk Analyst/Technician

Job Overview

We are looking for a competent first level Help Desk Specialist to provide fast and efficient technical assistance to our agencies users. They will answer queries on basic technical issues and offer advice to solve them. This is a fast pace call center; attention to detail and the ability to multi-task is a must. An excellent Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Work Environment

• Payrate: $21/HR.

• Long term contract to hire.

• Paid weekly while on contract and offered an insurance package.

• Location: Onsite position in West Palm Beach, Florida.

• Great benefits and PTO once hired permanently.

• 24/7 Support, schedule rotates every 4 months.

Duties:

• Provide first level assistance to clients.

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Determine the best solution based on the issue and details provided by customers.

• Walk the customer through the problem-solving process.

• Direct unresolved issues to the next level of support personnel.

• Provide accurate information on IT products or services.

• Record events and problems and their resolution in logs.

• Follow-up and update customer status and information.

• Pass on any feedback or suggestions by customers to the appropriate internal team.

• Identify and suggest possible improvements on procedures.

If you have a passion for technology and enjoy helping others with their IT needs, we encourage you to apply for this exciting opportunity as a Help Desk Specialist

Experience Level

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.