IT Support Manager

Job Description

Our client is looking for an Enterprise IT Support Manager to join the IT team based out of south Florida. This person will be responsible for managing 25+ direct reports spread across on-shore and off-shore teams. This manager oversees both the help desk ticketing environment and desktop support. The ideal candidate will have experience supporting distributed teams of 10+ people, and comfortable providing support both domestically and internally. You will be responsible for supporting both help desk and desktop support environments. It is important this individual has experience working in a fast-paced/high-volume environment, as one of your responsibilities will be to coordinate and ship equipment (thin clients) for large waves of new hires (20-100 individuals) during busy season.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

5 years experience in a help desk/desktop environment with at least 3 years of IT leadership experience

Experience managing onshore, offshore, and distributed teams up to 10+ people

High volume experience (shipping equipment, etc.)

Microsoft Office experience (O365, AD, etc.)

Experience working in an enterprise environment (1,000+ people) BPO experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.