ServiceNow Developer

Overview

SERVICENOW DEVELOPER (SENIOR) (RDTE)

Bowhead is seeking an experienced ServiceNow Developer to join our team in Dahlgren, VA. The ideal candidate will have experience with scripting in ServiceNow and hold the Certified Application Developer (CAD) certificate from ServiceNow. The candidate should also have a proven track record of creating, maintaining and enhancing Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.

Responsibilities

• Requirements gathering, application design, and testing.

• Create and maintain client scripts (JavaScript) including the use of GlideAjax calls to server scripts.

• Create and maintain server scripts (JavaScript / script includes).

• Create and maintain custom widgets along with HTML, CSS, client, and server scripting.

• Create, maintain and enhance team Dashboards and reporting, including scheduled reports.

• Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.

• Create, maintain and enhance future connections between ServiceNow and other systems.

• Maintain Forms, Reports, Views, Workflows, Groups and Roles.

• Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.

• Strong understanding of CMDB, including importing customer data.

• Configure and customize the ServiceNow system, including workflows.

• Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.

• Communicate ServiceNow process, operations and capability information to all levels of management effectively.

• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming.

Qualifications

• Experience with both client and server-side scripting in ServiceNow.

• High school Diploma or BA/BS degree prefered

• Certified Application Developer (CAD) certificate from ServiceNow.

• Strong working knowledge of various ServiceNow components such as GlideAPI/GlideRecords, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.

• Proven, demonstrable abilities as a ServiceNow Developer.

• Familiarity with various operating systems and platform.

• Resourcefulness, problem-solving aptitude, and self-motivation.

• Excellent communication skills and professionalism dealing with both internal and external entities.

• ITIL and agile experience preferred.

• Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.

• 8 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow platform

Preferred Skills

• Experience with Microsoft O365 Cloud environments.

• Familiarity with BigFix reports and remediation techniques.

• Client-facing communication experience.

Physical Demands

• Must be able to lift up to 5-15 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIRED: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (~~~) .

All candidates must apply online at ~~~, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (~~~/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2024-20377

Category Information Technology

Location : Location US-VA-Dahlgren

Minimum Clearance Required Secret

Travel Requirement N/A