Sr. Director, Web Strategy

Web Strategy

The Head of Web Marketing will be responsible for driving transformation of our marketing websites through strategy, vision and client experience. The Head of Web Marketing is a modern marketer, data-led and customer-focused, who is passionate about building customer experiences that deliver value and outcomes. This role will lead the development of a best-in-class team and product to achieve the objective of revamping this channel into a strategic asset for lead generation and engagement with prospects and clients.

The role requires a proven leader that can build and grow high performing teams with intellectual curiosity and a willingness to take smart risks with a strong innovating and entrepreneurial sprit

Key Responsibilities and Duties

• Drive the vision and strategic roadmap of the TIAA websites, including product development, integrated marketing initiatives, IA, content strategy, brand integration, and KPIs

• Responsible for Search Engine Optimization, improving technical aspects and partnering across marketing to deliver insights to drive continuous content development and adjustments

• Oversee support of client GTM digital strategies and brand initiatives, optimizing business outcomes, and providing superior customer experience for our world-wide customer segments

• Oversee the entire digital cross-platform lifecycle and agile process, from ideation to distribution for multiple product management processes, including scoping, prioritization and road mapping based on business and customer impact and other key product initiatives.

• Run this channel flawlessly, and continuously improve outcomes YOY, providing right level of oversight to identify, manage and mitigate risks and gaps

• Deliver and continuously improve superior, simplified customer experiences across all digital platforms for our key customer segments

• Determine metrics to measure progress and to advance team performance and product success

• Exhibits a deep understanding of the customers' needs and reinforces a user-centric approach to team members and partners, leveraging user research as a best practice

• Regularly and systematically use analytics and client feedback to uncover opportunities, track and optimize KPIs, and drive decision making

• Understand and champion usage of the full suite of Martech tools, leading strategic implementation, growth, and optimization (personalization, testing, tagging, CDP, CRM and marketing automation)

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

Required Qualifications:

5 or more years of experience in a product development/management role within a digital setting

Preferred Qualifications:

• Bachelor's Degree (Master's degree preferred)

• Extensive experience collaborating with a multi-disciplinary team including designers, developers, business partners, and compliance to successfully deliver results in a dynamic and complex environment

• Experience with digital projects, from design strategy through execution

• Strong knowledge of usability and customer experience principles and techniques for mobile and web information architecture and design

• Experience with AEM Content Management System

• Excellent communication, presentation, and storytelling skills, with a proven track record of presenting to and influencing senior management

• Financial Services experience strongly preferred

• Outstanding ability to think creatively

• Experience in a highly agile/scrum environment

• Knowledge of user-centered design methodologies, and a well-established understanding of mobile usability

• Ability to multi-task and work efficiently under pressure with careful attention to detail

• Ability to adapt and thrive in a fast-paced, changing environment

• Experience working in a global, cross-functional team is a plus

#LI-DV1

Related Skills

Agile Methodology, Audience Insights, Audience Segmentation, Consultative Communication, Customer-Focused Campaign Development, Data Analysis, Digital Savviness, Marketing Analytics, Marketing Automation, Problem Solving, Process Management, Relationship Management, Strategic Thinking, Test & Learn Mentality

Anticipated Posting End Date:

2024-05-22

Base Pay Range: $169,600/yr. - $215,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (~~~) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (~~~) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: ~~~

Email: ~~~

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (~~~) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (~~~) .

For Applicants of Nuveen residing in Europe and APAC, please click here (~~~) .

For Applicants of Greenwood residing in Brazil (English), click here (~~~) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (~~~) .

For Applicants of Westchester residing in Brazil (English), click here (~~~) .

For Applicants of Westchester residing in Brazil (Portuguese), click here (~~~) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (~~~) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (~~~) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (~~~) .

• For Applicants of Greenwood residing in Brazil (English), click here (~~~) .

• For Applicants of Greenwood residing in Brazil (Portuguese), click here (~~~) .

• For Applicants of Westchester residing in Brazil (English), click here (~~~) .

• For Applicants of Westchester residing in Brazil (Portuguese), click here (~~~) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (~~~)

Pay Transparency

Philadelphia Ban the Box (~~~)