• Clinical Program Manager/ Nurse Practitioner - Outpatient Primary Care - Full Time

    The Mount Sinai Health System New York, NY 10176

    Job #2024287567

  • Strength Through Diversity

    Ground breaking science. Advancing medicine. Healing made personal.

    The Clinical Program Manager is responsible for the management of nursing practice and operations at a designated practice. This includes, but is not limited to, the management of: clinical nursing practice, staff recruitment, retention, labor relations, supply chain and budget, staffing, employee performance evaluation, quality improvement, staff education, medical records, internal and external regulatory and survey requirements. The Clinical Program Manager collaborates with multiple professionals to support and coordinate the provision / management of patient care. He or she works closely with the Nursing Clinical Director, Physician Leader and staff in insuring that the practice maintains the highest standards of patient care and is responsive to the needs of the patient & family as well as the organization.

    The Clinical Program Manager has the ability to create and empower teams to embrace and implement change that will improve the clinical, operational, and financial performance

    Role & Responsibilities - Nurse Practitioner:

    • Diagnose and treat acute, episodic or chronic illnesses

    • Prescribe all necessary medications and treatments

    • Perform comprehensive physical examinations of patients

    • Develop and implement patient management plan

    • Facilitate referrals to other healthcare professionals and medical facilities

    • Communicate with collaborating physician or specialist regarding patient care

    Role & Responsibilities - Clinical Leadership

    • Develops, implements, and maintains professional and institutional standards to support outcome-based care and evidence-based nursing practice.

    • Ensures that the overall management program supports patient, clinical service objective, patient management, and excellence in the delivery of patient care services.

    • Develops, implements, and oversees the outpatient quality initiatives program that promotes both clinical and financial excellence.

    • Provides operational and clinical oversight to medical assistants and nursing staff and ensures that all day to day activity supports clinical excellence.

    • Works closely with leadership throughout the Service including director of operations, practice manager(s), medical director, Nursing Department and other hospital departments to ensure that the highest expectations of all regulatory and professional standards are met.

    • Demonstrates integral involvement in the Nursing Department PI/QA program. Participates in monthly Nursing Department meetings.

    • Facilitates daily Interdisciplinary Rounds to ensure compliance with the patient management plan and the appropriate length of stay for each patient.

    • Conducts daily rounds with patients at the practice.

    • Maintains, reviews, and updates all specialty policies in accordance with hospital, professional and regulatory standards.

    • Supports the overall strategic goals of the Department, the Hospital and the Nursing Department. Creates and maintains an environment of care where patients, families, staff and others are treated with respect, dignity and in a professional manner, promoting an environment respectful of cultural diversity.

    • Assesses patient care needs and monitors patient satisfaction. Addresses and resolves patient complaints in timely manner.

    • Identifies, responds to, and investigates potential and actual risk management issues.

    Role & Responsibilities - Administration

    • Coordinates patient care delivery. Maintains environmental safety. Maintains orderly patient flow. Coordinates activities and interacts effectively with other departments and medical staff to manage the patient care environment.

    • Provides timely status reports of results of quality monitoring including identification of patterns and trends that require actions.

    • Manages the practice staffing to ensure a safe, appropriate staffing plan to all personnel.

    • Conducts medical assistant and/or nursing staff meetings monthly or more frequently as needed and communicates discussion via minutes to staff.

    • Supports the clinical leadership in the development of interdisciplinary and nursing standards relevant to scope of practice. Provides a practice environment that encourages a team culture and response to the provision of patient care services.

    • Encourages and facilitates professional growth and development of staff. Facilitates flow of information from other departments to staff.

    • Promotes a positive environment that encourages staff to participate in the identification of areas of opportunity for improvement in patient care and all related processes.

    Role & Responsibilities - Human Resources & Staff Development

    • Insures that personnel issues are managed in compliance with contractual agreements and supports positive employee-management relationships.

    • Collaborates with other nursing and hospital leaders to promote professional development of nursing staff.

    • Evaluates staff performance on an ongoing basis and completes staff performance appraisals in a timely manner. Provides recognition of exemplary employee performance and also provides employee counseling/progressive discipline as necessary.

    • Insures all personnel are appropriately credentialed, competent and complete ongoing educational programs are required.

    • Ensures that staff is afforded opportunities for professional growth and development that support both new and existing programs of care.

    • Collaborates with the Nursing Education staff in identifying and prioritizing educational needs of the nursing staff.

    • Supports clinical education, providing an optimal learning environment for nursing staff and medical assistant.

    • Maintains currency in memberships in nursing and health related professional organizations.

    • Participates in hospital committees and other forums, advancing both professional nursing practice and the outpatient operation.

    • Remains current in legislative, ethical, regulatory and clinical practice issues.

    • Attends continuing education forums and obtains CEUs in nursing or health-related topics.

    • Encourages scholarship and research within the development of evidence-based nursing practices


    • Bachelor of Science in Nursing with a Master's Degree

    • Current valid New York State Nurse Practitioner License

    • Current BLS

    • Minimum of three years of progressive nursing leadership experience demonstrating solid management abilities.

    • Academic practice experience preferred

    • Strong leadership and analytical skills

    • Strong customer service skills

    • Ability to communicate effectively in a leadership role with clinical, business and administrative staff

    • Excellent oral & written communications, and attention to detail

    Strength Through Diversity

    The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:

    • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

    • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

    • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

    We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.

    Explore more about this opportunity and how you can help us write a new chapter in our history!

    Who We Are:

    Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

    Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside, and New York Eye and Ear Infirmary of Mount Sinai.

    The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

    EOE including Veterans and Disabled